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It may be that the information from the Exchange server has not yet flowed to your local Outlook program.
So to force your Outlook to sync with the Exchange server you can manually update the GAL.
They were updating phone numbers for user accounts in their on-premises Active Directory and noticing that the Outlook offline address book (OAB) was not reflecting these changes even after waiting the requisite 24 to 48 hour period in which changes and updates should be showing.After completing these steps, you can reopen Outlook, make sure that it is not in Offline mode, and search for an email address to confirm that it is now referencing the most current global address book.Sitefinity is replacing Sharepoint as our new website content management system (CMS).As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.You are unable to see his information in your address book.